DATA CENTER ANALYST II / SYSTEMS ENGINEER
WOW! Business (Tampa Datacenter)
April 2017 – May 2018
★ Perform all job duties as within the Data Center Analyst I position for the cable company with two datacenters while integrating and merging with an additional team.
★ Mentor and train junior staff.
★ Serve as the key point of escalation and SME for technical requirements.
★ Coach and advise seven team members.
★ Ensure staff comprehension of training topics and expectations.
★ Maintain smooth operations without technical disruptions.
★ Worked through a 70% team turnover in 2017 while facing major changes during a merger with a non-datacenter team existing within the company.
★ Supported internal/eternal client environments during Hurricane Irma, working remotely to direct facility members in methods of proceeding with customer requests.
★ Engaged in a migration project/proposal for a refresh and migration to move multi-tenant servers to another data center, and currently in the proposal stage.
DATA CENTER ANALYST I / SYSTEMS ENGINEER
WOW! Business (Tampa Datacenter)
June 2014 – April 2017
★ Accepted the role to gain experience in a datacenter environment.
★ Became the SME for third shift tasks.
★ Provided relief to day staff in handing off elevated issues.
★ Trained team members after only four months on the job.
★ Planned and executed systems migrations and upgrades within maintenance windows for enterprise customers, shared colocation, internal and hosted applications.
★ Oversaw four indirect reports, mentoring for achievement.
★ Transferred to the day shift and quickly regarded as a senior staff member and point of escalation.
★ Migrated/consolidated outdated systems.
★ Completed proper configuration and hardening for heightened security followed by a slow phase out and decommissioning of legacy systems.
★ Implemented Dell OpenManage Essentials to monitor internal and client systems across various networks/VLANs.
★ Engaged in troubleshooting advanced internal/client hardware and software.
★ Served as the main contact for advanced systems questions/escalations.
★ Provided internal Windows AD management.
★ Updated patch approval and deployment.
TECHNOLOGIST / PRESIDENT
January 2008 – Present
★ Conceptualized and opened the company as a college student while maintaining a full class load.
★ Delivered full service IT support in IT managed services, ISP support, LAN/WAN networking, hardware/software support and troubleshooting, installation, web development and hosting, live web videos with voice streaming, high-end systems design, secured customer-facing equipment using SSL, and advanced configurations with hardening.
★ Handles multiple clients in various industries.
★ Engaged in development, troubleshooting and testing of custom-developed software for a key pediatric research facility.
FULL SERVICE TECHNOLOGY CONSULTANT
Samko Technologies, Inc.
January 2006 – 2012
★ Managed multiple remote client offices within a datacenter service environment.
★ Worked with top companies, moving from an intern to a salaried team member.
★ Served in multiple capacities for the full-service technology consultancy organization.
★ Engaged in service environment management, multiple client office IT infrastructure management, web development, desktop/mobile and web application testing, and other tasks.
★ Delivered project leadership.
★ Oversaw up to two staff members.
★ Guided processes and delivered outstanding client services.
★ Collaborated with a key university to set up a live A/V feed for coaches’ shows, allowing live voice and video streams.
★ Recommended and delivered a beneficial business level telephone system.
★ Worked with CEOs in other states/countries having major technical emergencies, resolving issues.
TEAM LEAD (Contractor)
March 2006 – 2014
★ Managed and trained staff and temporary hires.
★ Instructed tea leadership and members in operations.
★ Provided display setup, removal and merchandising of new/existing devices and products for several Fortune 500 companies.
★ Traveled to stores prior to opening and set up displays, layout and product placement.
★ Led the highest rated team in Florida.
★ Oversaw up to 30 staff depending on project scope as the youngest crew leader nationally.
★ Recognized as the fastest team member in performing a 30-page remodel analysis for a key client.
SEASONAL CREW LEAD
March 2004 – October 2006
Houghton Lake, MI
★ Crew Leader for installing and removing docks and boat hoists for both residential and business.